Not every client relationship is worth saving. In this clip from the Snarketing Podcast, Dustin Callif, President of Tool North America, tells the story of a world-renowned director drowning in post-production notes — and the liberating advice Tool gave him: drop the mic and walk out. Sometimes addition by subtraction is the only move. And everyone ends up happier.
Host Matt Wurst asks the questions agencies are always thinking but rarely say out loud, live at SxSW 2026.
